MyChart Frequently Asked Questions

What is MyChart?
MyChart is a secure, online tool that allows patients to connect with their personal health information 24/7. Patients can access MyChart from any Internet connected computer or smartphone device.

With MyChart you can...
  • Request an appointment with your Warren Clinic physician office
  • View your lab and test results
  • View medication information and request a prescription refill
  • Review and pay your bill online
  • Communicate with your physician's office
  • Manage health information for your family members (permission required)
  • View health education topics
How do I sign up?
You can sign up three different ways. No matter which way you choose, you will need an activation code. This code will enable you to login and create
a personal user ID and password. Please choose the method that works best for you.
  1. If you have received an activation code from your doctor's office, click on the "I have an activation code" link on the right side of this page. If you do not have an activation code, please click on the "Request an activation code" link in the same area and one will be emailed to you. You may then complete your MyChart enrollment.
  2. Sign up in-person with your medical care team during an office or hospital visit by asking for the activation code.
  3. Call your physician’s office to request that an activation code be mailed to you.
 
What do I need to use MyChart?
You need access to a computer connected to the Internet and an up-to-date browser.
 
Is there a fee to use MyChart?
MyChart is a free service offered to Saint Francis Health System patients.
 
Is MyChart secure?
Access to information is controlled through secure activation codes, personal IDs and passwords. Each person controls their password, and the account cannot be accessed without that password. MyChart uses the latest encryption technology to secure the integrity of your account. Unlike conventional email, all MyChart messaging is done while you are securely logged on to the website. 
 
Which physicians may I make appointments with in MyChart?
You may use MyChart to schedule appointments only with physicians who have previously treated you while using our new electronic medical record. Appointments with a new physician may be made through referral, by calling your physician’s office or by calling the Warren Clinic Referral Line at 918-488-6688.
 
When can I see my test results in MyChart?
Test results are released to your MyChart account within four days after the test is complete.
 
If I send a message to my physician or nurse, when can I expect a reply?
You will generally receive an answer within 1–3 business days. Please note that MyChart should not be used for urgent situations. Please dial 911 if it is an emergency.
 
Will my entire medical history be made available in MyChart?
MyChart is a direct link between you and the information in your electronic medical record, and all new medical history entries from Saint Francis Health System will be included. It will not reflect your complete medical history, though some patients may see past records in order to ensure continuity of care and access to information about ongoing treatments.
 
Any appointment that has occurred in our new electronic medical record can be viewed under Appointments > Past Appointments.
 
Can I ask my primary care physician for medical advice through MyChart?
Yes. You can send a secure message to your physician if you have seen them since enrolling in MyChart.
 
Can I view a family member’s health record in MyChart?
Yes, this is called proxy access and allows a parent (or legal guardian) to log into their personal MyChart account, and then connect to information regarding their child. Adult patient information may be accessed by family members with permission of the patient, or if the patient is incapacitated, guardians, powers of attorney or other legally authorized representatives may be allowed to access information of the patient on MyChart. Learn more about MyChart proxy access for family members here
 
Can I ask questions regarding a family member from my MyChart account?
MyChart offers direct access to your personal health record. If you asked a question about a family member, the response would appear in your health record and not in the family member’s health record, potentially jeopardizing your family member’s medical care. We recommend asking questions only about the patient who is currently logged in to MyChart.
 
Can my spouse and I share one MyChart account?
No, each adult must establish their own MyChart account.
 
If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at your physician’s office or the hospital. Contact your physician’s office to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
 
Is my activation code my user ID?
No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.
 
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Please contact your physician’s office to notify them. After we verify your information, a new code will be sent to you.
 
My activation code does not work, what should I do?
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, contact your physician’s office.
 
Where can I update my personal information (e.g., home address, email or change my password)?
Log into MyChart and go to the "Preferences" section and select the appropriate option.
 
I forgot my password. What should I do?
Visit the Saint Francis MyChart site and click the "Forgot Password" link on the sign-in page to reset your password online.
 
What is MyChart’s Privacy Policy?
MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care
and privacy given to your health records.
 
 
 
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