Commitment to Quality

The Children's Hospital at Saint Francis is dedicated to providing quality care to its patients and their families. Quality committees made up of nurses, physicians, medical specialists and other staff meet on a regular basis to monitor and improve quality measures. The data at The Children's Hospital at Saint Francis is compared to data from other hospitals around the country in order to benchmark against national peers and to help achieve top performance.

The Children's Hospital at Saint Francis also uses the opinions of its patients and their families to improve quality and service. The Children's Hospital at Saint Francis measures patient satisfaction through a survey system developed by Professional Research Consultants Inc. A random sample of discharged patients are surveyed each week by telephone and the percent of patient responses of "Excellent" are compared against other PRC client hospitals around the country. Survey results are presented monthly to staff and management and help direct efforts to improve the patient experience at The Children's Hospital at Saint Francis.