Commitment to Quality

Medicare and Medicaid Services (CMS), an agency of the United States Department of Health and Human Services, offers quality measures that illustrate how often hospitals provide some of the recommended care to get the best results for most patients. To learn more, visit www.hospitalcompare.hhs.gov.

The physicians at the Heart Hospital at Saint Francis are actively researching the next advances in prevention and treatment of heart disease. They are also leading the way in monitoring quality and participating in national initiatives that improve quality of care in our hospital and across the country. Quality committees made up of nurses, physicians, medical specialists and other staff members meet on a regular basis to monitor and improve quality measures. The data at the Heart Hospital at Saint Francis is compared to data from other hospitals around the country in order to benchmark against national peers and to help achieve top performance.

The Heart Hospital at Saint Francis also uses the opinions of its patients to improve quality and service. The Heart Hospital at Saint Francis measures patient satisfaction through a survey system developed by Professional Research Consultants Inc. (PRC). A random sample of discharged patients are surveyed each week by telephone and the percent of patient responses of "Excellent" are compared against other PRC client hospitals around the country. Survey results are presented monthly to staff and management and help direct efforts to improve the patient experience at the Heart Hospital at Saint Francis.