During Your Stay

Welcome to the Heart Hospital at Saint Francis. We want you to feel at home and as comfortable as possible during your stay with us. Our first effort is to get you to your room promptly, so you can relax and we can begin your care.

If time permitted, your physician gave our admitting clerk orders for your tests, diet and other instructions. You may also have been contacted for insurance and business information. The hospital will need your insurance identification cards at the time of admission to complete your hospital record. Financial counselors can assist you and your family with insurance forms and any special financial arrangements.

Identification
When you complete your admissions interview, you are assigned a permanent medical record number to use any time you are a patient at the Heart Hospital at Saint Francis. You will also receive an identification bracelet that must be worn during your entire hospital stay. If you are allergic to any drugs, you will get another bracelet to identify your allergy.

Valuables
You will need only essentials such as toiletries and sleeping apparel in your room. The hospital cannot be responsible for money or personal belongings, so please send credit cards, jewelry and all but a few dollars home. Money and valuables not sent home should be deposited in the hospital’s vault for safekeeping.

Tests
Before you are taken to your room, you may be asked for blood and urine samples and a chest X-ray.

Your Hospital Room
We make every effort to provide the type of room you or your physician requested. If that choice is not available upon admission, tell your nurse who may be able to arrange a room transfer later.

Your nursing staff wants to make you as comfortable as possible in your new setting. Your nurse will review the doctor’s orders and will ask additional questions to complete your medical record. In the nursing interview, you will have the opportunity to ask questions and participate in the proposed Plan of Care.

Medications
If your doctor allowed you to bring medications from home, you’ll be asked to check them with the nurse. Only medications prescribed by your doctor during your hospital stay may be taken. For your convenience, we have Patient Information cards which you can use to keep a listing of your medications and health history. Ask your nurse about receiving one of these cards.

Safety
Your bed can be raised or lowered electrically. At bedtime, the bed is usually placed in a low position with the top side rails raised. The rails will not obstruct you from getting in and out of bed; they actually provide a handrail for you to steady yourself. If you feel unsteady or have taken sedatives, please use your signal light to call for assistance to get out of bed. Do not cover your night light. It will help orient you to your new surroundings.

Dentures
If you wear dentures, please ask the nurse for a denture container. Dentures wrapped in tissue and left on table tops could be accidentally discarded.

Meals
Your meals are prepared according to your physician’s instruction and are served about 7:30 a.m., noon and 5:30 p.m. Each morning, a food service technician will bring a menu for you to select your meals for the next day. If you have any special nutritional problems or questions, registered dietitians are available to help you.

Phone and Stations
Most Frequently Called Numbers:

  • Admitting Desk ext. 1058
  • Community Education ext. 1190
  • Gift Shop ext. 1120
  • Lost & Found ext. 1160
  • Medical Records ext. 1200
  • Pastoral Care ext. 1140
  • Patient Accounts ext. 6162
  • Patient Relations ext. 6561
  • Patient Room/General Information ext. 2200
  • Social Services ext. 1145
  • Surgery Family Waiting Room ext. 1155

Telephone
Your room number and phone extension are the same. Friends may reach you between 7:00 a.m. and 9:00 p.m. by dialing 494 and your four-digit room number. So you may rest, calls to your room at other hours are diverted to the hospital operator. You may call outside the hospital at any hour by dialing 99 plus the number. For long-distance calls, dial 0 for the hospital operator. You may charge the call to your home phone or telephone credit card.

Services for the Hearing-impaired
Hearing-impaired patients and their families are asked to contact Social Work Services at the time of admission to arrange for special services during hospitalization. The hospital has a TDD machine that connects to the telephone so deaf patients can communicate with people outside the hospital. Call extension 1145 for more information on this service.

Television
A television is provided in every patient room. In addition to the local TV channels, the hospital provides educational programs on Channel 14, 15 and 16. A complete listing of hospital television programs is provided in the Patient Information booklet found in your room.

Mail and Flowers
Volunteers deliver mail and flowers to your room. If mail arrives after you leave the hospital, it will be forwarded to your home. Flowers arriving after your dismissal will be returned to the florist for home delivery.

Newspapers
Couriers deliver newspapers daily and usually ask if you would like one. Keep small change on hand if you wish to buy a paper.

Notary Public
Notary public services are available for patients from 8:00 a.m. to 4:00 p.m., Monday through Friday. Your nurse can arrange for one to come to your room. Other hospital personnel may not act as witnesses for personal documents.

Private Duty Nurses
If your doctor has ordered a private duty nurse, your hospital nurse will make arrangements for you through the nursing staffing office.

Pastoral Care
One of your first visitors may be a chaplain, who is a member of the Pastoral Care Department. Chaplains try to visit each patient to make sure overall hospital needs and spiritual needs are being met. If you state a religious preference at admission, you may receive a visit from your local minister. If you are not a local resident and would like a minister from the Tulsa area to visit you, ask the chaplain or your nurse to arrange it.

Social Work Services
Illness and hospitalization often cause personal or family problems that may complicate your recovery. Social workers may help you by contacting community resources, arranging home healthcare or nursing home care, or obtaining special equipment. Your doctor or nurse can arrange a meeting with a social worker. Or, if you prefer, you or a family member may contact the department personally by calling extension 1145.

Lost and Found
The Housekeeping Department is responsible for lost and found articles. If you find an article in your room or if you lose something, please call Housekeeping at extension 1160, or contact the nursing staff on your floor to help you.

Your Account
The daily rate quoted to you includes private or semi-private accommodations, phone use, meals and the services of the nursing staff and house staff. Our policy is to charge for the day of admission, but not for the day of discharge. Discharge time is no later than noon. The daily rate does not include the services of your personal physician or other physicians consulting on your case. We may, depending on your insurance coverage, request a deposit or some other arrangement for payment upon admission.

If you have any questions about your account while still in the hospital, please call extension 1106. If you have questions after leaving, please call 918-494-6954.