Media Policy

Media Policy

Thank you for visiting the Saint Francis Health System Media Policy page. The Saint Francis Marketing Department responds to media inquiries for all of Saint Francis Health System. This includes every patient, department and physician office within the following:
  • Saint Francis Hospital;
  • The Children’s Hospital at Saint Francis;
  • Heart Hospital at Saint Francis;
  • Warren Clinic (physician offices and urgent care facilities);
  • Saint Francis Hospital South;
  • Laureate Psychiatric Clinic and Hospital; and
  • Saint Francis Home Care Companies.

Media Policies and Procedures

The Saint Francis Marketing Department handles all public relations and corporate communications. A marketing representative can be reached during normal business hours, 8 a.m. – 5 p.m., Monday-Friday at 918-494-1448. After hours, a representative can be reached by calling the main hospital operator at 918-494-2200 and asking for the marketing representative on-call.

Working on a Saint Francis Health System Property

  • To ensure the confidentially of our patients, members of the media must be accompanied by a member of Saint Francis Marketing, or a Marketing designated representative, while on the property of any Saint Francis Health System facility.
  • Advance notice is required on all media interviews or photographs with Saint Francis Health System patients, patient families, administrators, physicians, employees and volunteers. These requests must be cleared through and set up with the Marketing Department.
  • All patients or legal guardians must sign a consent form provided by Marketing before any photos or video may be taken.
  • If an interview/photo/video has been set up directly with a patient's family and it is to be conducted on a Saint Francis Health System property, all procedures above must still be followed.  
  • Any member of the media who enters a Saint Francis Health System property without clearance, within context of conducting a story, will be asked to leave campus until proper clearance is received through the marketing office. 
  • Access to any area of any Saint Francis Health System property may be limited or denied at the discretion of a patient’s healthcare team and/or the Marketing Department.

Patient Condition Reports

Saint Francis Health System follows federal guidelines regarding patient confidentiality as outlined by the Health Insurance Portability and Accountability Act (HIPPA) of 1996. Patient health information will be released to the media in strict accordance with HIPAA. This ensures our organization safeguards the privacy and integrity of our patients and their personal health information.

One-word conditions are permitted so long as requesting media outlets provide the first and last name of the patient in question. The conditions are defined as:
  • UNDETERMINED - Patient is awaiting, or in the middle of, physician assessment.
  • NO INFORMATION - A patient or patient representative has requested that no information be released.
  • GOOD - Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
  • FAIR - Vital signs are stable and within normal limits.  Patient is conscious but may be uncomfortable. Indicators are favorable.
  • SERIOUS - Vital signs may be unstable and not within normal limits.  Patient is acutely ill. Indicators are questionable.
  • CRITICAL - Vital signs may be unstable and not within normal limits. Patient may be unconscious and indicators are unfavorable.
Condition reports are not available for patients at Laureate Psychiatric Clinic and Hospital.

Special Cases

Please note that patients involved in matters of public record, such as those involved in an assault or other crimes, are often listed on “protective status.” Marketing representatives cannot provide any information pertaining to the patient’s condition, or even confirm they are in the hospital. In some of these cases, media inquiries may be referred to a more appropriate public agency.

High Profile and/or Mass Casualty Events

In case of a high profile events and/or large scale incidents or disasters within the community, media will not be permitted in any emergency room or patient care areas. A designated location may be provided on hospital grounds for media updates. In some instances, media information may also be centralized through a city/county emergency response agency.

Media Invitations from Visiting Groups

Outside organizations visiting a Saint Francis Health System property may invite media to cover the visit. All policies and procedures must still be followed in these instances. Please refer to "Working on a Saint Francis Health System Property" above for details.