Patient FAQs

How can I be an active participant in my healthcare?
You can be a partner in making decisions about your care by explaining your wishes and concerns so everyone can work to meet your needs. Ask your doctor about options for treatment– the benefits, risks, and side effects. It is also very helpful to write down the diagnosis, treatment, follow-up plan and what you can do. Medical terms can be hard to understand. Ask for terms to be explained. Also write down any questions so these can be answered.
Discuss your health, activity, diet and other care needs with your doctor and nurse. It is important to give accurate information so appropriate care can be given. Report if you are participating in a research study. This will help everyone feel more comfortable and aware of the plan of care. Staying informed will also reduce anxiety and concerns.
 
How many family members or friends accompany me when I am admitted for surgery?
At the time of surgery, two family members may accompany you to the surgery entrance. During surgery, family or friends may wait in the appropriate Surgery Family Waiting Room. A volunteer will keep them informed of your progress. A Patient/Family Representative will also there to offer assistance. After surgery, the surgeon will call the Surgery Family Waiting Room to report your condition directly to a family member. Hospital personnel should tell the volunteer when you have been taken to your room.
 
What should I tell my doctor and nurse about any pain I may be experiencing?
It is helpful to ask yourself the following questions:
• Where is the pain and when did it start?
• How does it feel? Sharp? Dull? Throbbing? Steady? Burning? Tingling? Aching?
• Is your pain constant, or does it come and go?
• What makes your pain feel better or worse?
 
Will family and friends be able to reach me during my hospital visit?
Let your family and friends know your hospital room number and phone extension are the same and that they may reach you between 7:00 a.m. and 10:00 p.m. Ask your caregiver to tell you the three digit number to use with your four digit room number.
So you may rest, calls to your room at other hours are diverted to the hospital operator. You may call outside the hospital at any hour by dialing 99 plus the number. If you make a long distance call, you may charge the call to your home phone or telephone credit card.
 
Will I be able to receive mail and other deliveries during my hospital stay?
Volunteers deliver mail and flowers to your room. If mail arrives after you leave the hospital, it will be forwarded to your home. Flowers arriving after your discharge will be returned to the florist for home delivery.
 
Are notary public services available to me while I am at the hospital?
Notary public services are available for patients from 8:00 a.m. to 4:00 p.m., Monday through Friday. Your nurse can arrange for a notary to come to your room. Other hospital personnel may not act as witnesses for personal documents.
 
May I expect pastoral care visits?
One of your first visitors may be a Chaplain, who is a member of the Pastoral Care Department. All of our Chaplains are men and women trained in Theology. The Pastoral Care staff includes priests, deacons and lay persons. Chaplains try to visit each patient to welcome and make sure overall hospital needs and spiritual needs are being met.
If you state a religious preference at admission, you may receive a visit from your local minister, priest or rabbi. You are encouraged to contact your own church, synagogue or mosque. If you are not a local resident and would like a minister, priest or rabbi from the Tulsa area to visit you, ask your nurse to contact Pastoral Care to arrange the visit.