Quality

Identifying the right healthcare provider for your needs is an important decision. A number of sources exist for comparing hospital quality. Among these, the Centers for Medicare and Medicaid Services (CMS), an agency of the United States Department of Health and Human Services, offers quality measures that illustrate how often hospitals provide some of the recommended care to get the best results for most patients. To learn more visit www.hospitalcompare.hhs.gov.

Saint Francis Hospital is dedicated to providing quality care to its patients. Quality committees made up of nurses, physicians, medical specialists and other staff meet on a regular basis to monitor and improve quality measures. The data at Saint Francis Hospital is compared to data from other hospitals around the country in order to benchmark against national peers and to help achieve top performance.

Saint Francis Hospital also uses the opinions of its patients to improve quality and service. Saint Francis Hospital measures patient satisfaction through a survey system developed by Professional Research Consultants Inc. A random sample of discharged patients are surveyed each week by telephone and the percent of patient responses of "Excellent" are compared against other PRC client hospitals around the country. Survey results are presented monthly to staff and management and help direct efforts to improve the patient experience at Saint Francis Hospital.

Saint Francis Hospital participates in several national quality improvement initiatives, including: CMS/Premier Hospital Quality Improvement Demonstration Project (HQID), Hospital Quality Alliance (HQA), Surgical Care Improvement Project (SCIP) and Appropriate Care Measures (ACM).