Patient FAQs

Will family and friends be able to reach me during my hospital visit?
Yes. Your phone extension is the same as your room number and calls are routed to your room 7:00 a.m. to 10:00 p.m. Be sure and ask the nurse what your three-digit prefix is for direct calls. So that you may rest, after-hours calls to patient rooms are diverted to the hospital operator.
 
How do I place a call to someone outside of the hospital from my room?
Calls can be placed to outside numbers by simply dialing 99 then the phone number. Long distance calls can be charged to your home phone or credit card.
 
Do you have any tips on being actively involved in my healthcare?
Yes. Patients and caregivers are encouraged to be active participants in the healthcare of themselves and their loved ones. Some ways to do this include:
  • Explaining the patient's wishes and concerns so everyone can work to meet their needs.
  • Asking the doctor about options for treatment–the benefits, risks and side effects.
  • Keeping a notepad and pencil by the bed to take notes and write down questions you may have.
  • Asking for new medical terms to be explained or write them down so you can research them in our health library at a later time.
What should I tell my doctor and nurse about any pain I may be experiencing?
It is helpful to ask yourself the following questions:
  • Where is the pain and when did it start?
  • How does it feel? Sharp? Dull? Throbbing? Steady? Burning? Tingling? Aching?
  • Is your pain constant, or does it come and go?
  • What makes your pain feel better or worse?
Will I be able to receive mail and other deliveries during my hospital stay?
Yes, volunteers deliver mail and flowers to your room. If mail arrives after you leave the hospital, it will be forwarded to your home. Flowers arriving after your discharge will be returned to the florist for home delivery.
 
Are notary public services available to me while I am at the hospital?
Yes, notary public services are available for patients from 8:00 a.m. to 4:00 p.m., Monday through Friday. Your nurse can arrange for a notary to come to your room. Other hospital personnel may not act as witnesses for personal documents.
 
May I expect pastoral care visits?
One of your first visitors may be a Chaplain, who is a member of the Pastoral Care Department at Saint Francis. All of our Chaplains are men and women trained in Theology and include priests, deacons and lay persons. Chaplains try to visit each patient to welcome and make sure overall hospital needs and spiritual needs are being met.
 
If you state a religious preference at admission, you may receive a visit from your local minister, priest or rabbi. You are encouraged to contact your own church, synagogue or mosque for personal visits. If you are not a local resident and would like a minister, priest or rabbi from the Tulsa area to visit you, ask your nurse to contact Pastoral Care to arrange the visit.